Guarantee policy

Before we ship each order, we double-test the quality & function of our product prior to packaging to make sure that it works. Quality Control is the most important element of our company. The purpose we founded this company is to ensure that every customer can get what he/she wants. 

So we guarantee our products work as mentioned on the product page, otherwise we give you 100% money back.

And we also provide our customers 3-year product warranty. If you find it mal-functioned/damaged unartificially (NOT including scratches on surface) with video evidence within 3 years from the date you receive our product, just contact us anytime then we will try to fix it or resend a new one to you for replacement at one time.

When you receive the product, please make sure the packaging is intact. Please read the manual, if any and follow the operating instructions before using the product. If you encounter any problems during use, please contact us to explain the problem and provide pictures or videos. We will try to resolve the issue remotely. If the product is still unusable, we can resend or refund it for you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, no question asked. For details, please refer to our Refund policy – Shop It Easy (shopiteasyonline.com)