1. General questions

 

What is the status of my order?

• Once you have placed your order, we will send you a confirmation email to track the status of your order.
• Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
• Additionally, you can track the status of your order from your "order history" section on your account page on the website.

 

Can I change my order?

• We can only change orders that have not been processed for shipping yet.
• Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
• To make changes to your order, please reach out to support through the helpdesk.

 

Where do you ship?

• We currently ship worldwide.

 

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Expedited & Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order (Please expect slower delivery at your local carrier due to Covid-19 restrictions. Everything is still running but you may experience some minor delays depending on your state.):

• United States: 
  USA Expedited Shipping (Estimated 5 - 10 business days)
  USA Standard Shipping (Estimated 12 - 16 business days)

• Australia, Canada & United Kingdom: 
  

  AUS, CA, UK Expedited Shipping (Estimated 8 - 12 business days)

  AUS, CA, UK Standard Shipping (Estimated 14 - 18 business days)

• Other countries: 
  

  Worldwide Expedited Shipping (Estimated 8 - 12 business days)

  Worldwide Standard Shipping (Estimated 14 - 20 business days)

 

2. Payment

What payment methods do you accept?

• You can purchase on our website using a debit or credit card.
• We additionaly offer support for Visa, Master Card, American Express, Shop Pay, Apple Pay, and Google Pay
• You can chose these payment methods at checkout.

 

Which currency will I be charged in?

We currently support the following currencies for charging our customers in their local currencies: USD, CAD, AUD, GBP, HKD, NZD & SGD. For other currencies, please contact us at support@shopiteasyonline.com for adding yours.

For the case the currency of your credit or debit card is not supported, then you will be charged in one of the currencies mentioned above, depending on which currency you selected on our website. Your bank will apply the corresponding conversation rate of the currency you choose.

 

3. Shipping

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Expedited & Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order (Please expect slower delivery at your local carrier due to Covid-19 restrictions. Everything is still running but you may experience some minor delays depending on your state.):

• United States: 
  USA Expedited Shipping (Estimated 5 - 10 business days)
  USA Standard Shipping (Estimated 12 - 16 business days)

• Australia, Canada & United Kingdom: 
  

  AUS, CA, UK Expedited Shipping (Estimated 8 - 12 business days)

  AUS, CA, UK Standard Shipping (Estimated 14 - 18 business days)

• Other countries: 
  

  Worldwide Expedited Shipping (Estimated 8 - 12 business days)

  Worldwide Standard Shipping (Estimated 14 - 20 business days)

 

How can I track my package?

• Once you have placed your order, we will send you a confirmation email to track the status of your order.
• Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
• Additionally, you can track the status of your order from your "order history" section on your account page on the website.

 

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

 

4. Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

• The item must have been sold on our online store
• The item shouldn't have been used in any way
• The return or exchange request is made within 30 days after delivery

To ask for a return, please contact our support using our helpdesk.

 

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

 

Are returns free?

Returns are free. You can refer to the delivery paper within your package to perform organize your return.

Feel free to contact our support agents through our helpdesk for more details.

 

How long does it take to process a return?

Returns are confirmed within 14 days after receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 7 days.

 

5. Other questions

Do you have physical stores?

We currently don't have any physical stores under our brand name.

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. And we guarantee you can get the relevant results from our products as mentioned on the product page, otherwise we give you 100% money back.

And we also provide our customers 1-year product warranty. If you find it mal-functioned unartificially with video evidence within 1 year from the date you receive our product, just contact us anytime then we will try to fix it or resend a new one for you.

When you receive the product, please make sure the packaging is intact. Please read the manual, if any and follow the operating instructions before using the product. If you encounter any problems during use, please contact us to explain the problem and provide pictures or videos. We will try to resolve the issue remotely. If the product is still unusable, we can resend or refund it for you.